Everything a repair shop runs on, in one place.
No separate apps for tickets, sales, and stock. One login, one system, built around how a repair actually moves — from drop-off to pickup.
Repair Tickets
Every device that comes through the door gets a ticket — the device, the reported issue, the client's contact, and a real status that moves as the repair progresses: Received, Diagnosing, Awaiting Parts, Ready for Pickup.
- Searchable by client, device, or ticket number
- Technician assignment, so everyone knows whose bench it's on
- A full activity log per ticket — what changed, and when
- Printable ticket stickers for the device itself
Quotations & Invoicing
Send a client a quote before touching their device. Once they approve, one click turns it into an invoice — no re-entering line items, no separate paper trail.
- Quotes convert directly into invoices, tied to the same ticket
- Tax handling and itemized line items
- Email or WhatsApp straight from the ticket
- Full payment and outstanding-balance tracking per client
Point of Sale
Sell phones, accessories, or spare parts over the counter — a real cash register alongside your repair business, not a bolted-on afterthought.
- Daily register open/close with till reconciliation
- Barcode-ready product lookup
- Receipts and sales history, searchable by date or product
- Multiple registers, if your shop runs more than one till
Parts & Inventory
Know what's actually on the shelf before you promise a same-day fix. Parts get pulled from stock automatically as repairs happen, not tracked separately after the fact.
- Low-stock alerts before you run out mid-repair
- Supplier purchase orders, with partial-receipt tracking
- Stock adjustment history — every change, accounted for
- Separate tracking for repair parts vs. resale products
- Shelf or branch location on every item, so staff know exactly where to look
Technicians, Staff & RepairMatrix Chat
Give each technician and attendant their own login, with permissions that match their role. Built-in staff messaging means shift handovers and quick questions never have to leave WhatsApp for something as simple as "who has the A54 screwdriver."
- Per-user, granular permissions
- Technician workload and activity tracking
- RepairMatrix Chat — internal staff messaging, built in
Online Store Sync
Sell products both at the counter and online? Connect WooCommerce or Shopify and stock stays accurate on both — sell one in the shop, it updates online automatically, and the same the other way around.
- Two-way stock sync, matched by SKU
- Online orders come in as real sales here too
- Works with WooCommerce or Shopify
Billing You Control Yourself
See your plan, your trial countdown, and every invoice and receipt — all in Settings, no waiting on support. Upgrade or downgrade instantly, and see exactly what each plan unlocks before you switch.
- Upgrade or downgrade plans instantly, on your own
- Full invoice and payment history, downloadable anytime
- See exactly which features your current plan includes
See real profit, not just revenue.
Revenue minus the actual cost of the parts you used — not a guess. Know which repairs are worth doing and which aren't.
The rest of what's built in.
Reports & Profit Calculator
Real profit and loss — revenue minus actual part cost, not a guess — plus a per-repair profit breakdown.
Complete planCustomer Map
See where your clients actually are, plotted on a real map — useful for field jobs and delivery planning.
Complete planField Jobs Scheduling
Not every repair happens at the counter. Schedule and track on-site call-outs separately from in-shop tickets.
Complete planCustomizable Theme
Light or dark mode, and an accent color that matches your own shop's branding — not a fixed, generic look.
Expense Tracking
Log rent, utilities, and other running costs alongside your sales — see the full financial picture, not just revenue.
Growth planWhatsApp & Email to Clients
Send tickets, quotations, invoices, and receipts straight to a client's phone or inbox — no printing required.
Suppliers & Purchase Orders
Order parts from your suppliers with real purchase orders, including partial-receipt tracking when a shipment arrives incomplete.
Growth planTeam Activity Tracking
See exactly who did what, and when — every technician's workload and activity, visible at a glance.
Growth planEmployee Records
HR-style records per staff member — hire date, job title, pay rate, employment status, emergency contact.
Complete planBarcode & Document Branding
Customizable barcode stickers for parts and products, plus your shop's name, logo, and contact details on every printed ticket, invoice, quotation, and receipt.
Database Backup & Restore
Download a full backup of your shop's data any time, and restore from one if you ever need to — your data stays yours.
WooCommerce & Shopify Sync
Two-way stock sync with your online store — covered in more detail above.
Complete planOnline Booking Page
A public booking page for your shop — customers pick a real available time slot, and it becomes a ticket automatically. No back-and-forth calls.
Google Calendar Sync
Bookings, technician schedules, and pickup & completion reminders sync straight to your shop's Google Calendar — pick which calendar, right down to the event.
Customer Payments
M-Pesa STK Push, Stripe payment links, and PayPal — accept payment straight from an invoice. Money goes directly to your own account, never through us.
Shipping & Tracking
Generate a real shipping label and tracking number for mail-in repairs, with automatic delivery-status updates and a tracking email sent to your client.
Complete planEmail & WhatsApp Marketing
Sync your client list to Mailchimp for campaigns, and send repair updates, invoices, and payment reminders over WhatsApp Business with delivery status.